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发表于 2020-02-19 01:31:56 浏览:247280

Mum blocked by own bank because her voice is so deep they think she's a manA mum who says her deep voice has seen her mistaken for a man on the phone for a decade now says her name is Derek to make things easier. Lorraine Chademunhu finds using the phone to contact her bank nearly impossible, and says her account has even been blocked on numerous occasions due to mistaken identity. The 42-year-old, who says shes always had a deep voice, used to combat the problem by visiting Barclays in person but her since her branch in Surrey closed, shes been told to use telephone banking. The nurse says shes continuously quizzed every time she calls up and spends at least 20 minutes arguing with staff to prove it is her. Lorraine says the treatment has reduced her to tears (Image

: Lorraine Chademunhu /SWNS.COM) Read MoreRelated ArticlesShelter cat put in solitary confinement for repeatedly letting other cats out When she makes formal complaints, the bank say they have added a note on her account for future empl

oyees but Lorraine says it makes no difference. Booking tables at restaurants proves so difficult, she now just gives the name Derek to save time. Sick of the confusion with her bank, Lorraine said: I cant even add up the amount of hours Ive spent on the phone being passed from pillar to post. Im just so insulted and humiliated. I get it all - Sir, Mr Lorraine, buddy, the list goes on. I tell them you are speaking to Lorraine and then they just turn around and say well is she there? I try to av

oid using telephone banking as much as I can. But if I lose my wallet, my card or cant log into my online banking I have no choice. Sure my voice gets picked up a lot of the time. When I book a table at a restaurant I just give the name Derek to save hassle. If I have to phone the AA when I breakdown or if Im calling someone to fix the house I just go along with being a man to make life easier. That Im used to and I can understand as my voice i

s deep. But when its my own personal account and Ive told them time and time again about it, its just poor customer care. I provide them with my mothers

maiden name, the address I have lived at for years but none of it is good enough. Barclays have apologised to the nurse (Image: Lorraine Chademunhu /SWNS.COM) Read MoreRelated ArticlesViewers furious as game show hosts mistake helps contestant win 15,400 Although the mum-of-two understands the security measures put in place by Barclays, shes now had enough of having to jump through the same hoops and reaching the same conclusion every time. Last week, Lorraine was addressed as sir at least 19 times when she called up for a new bank card. The thing is I have other accounts with Lloyds and

Halifax and Im able to get around that because they have voice recognition, she added. I dont see why Barclays havent caught on there. I dont bother putting on a high pitch to Barclays because why should I? Ive t

hought about changing banks but because its tied up with the house its so difficult

. And every time Im reassured things will get fixed. Im a nurse and work unsociable ho福彩3d组选带往走势囝 urs. I dont have time to be skipping into Barclays. Last time I did that the person behind the counter told me I had to phone up customer services anyway. I did it there in store and then passed the phone across. I had to hear them having a chat about whether or not I was a woman. They look at me up and down before chuckling and say I know. It was humiliating. Part of me thought do I have to take my clothes off in order for you lot to get the picture? After I left that bank, I got in my car and I was in tears. It

really does get me down and its horrible for my children to see. Ive just had enough. A spokesman for Barclays said: We have apologised to Miss Chademunhu for the inconvenience she has exp

erienced. Read MoreTop news stories from Mirror OnlineSnow causes treacherous conditionsBritain to rescue trapped UK citizensMiracle tot saved despite heart stoppingKobe helicopter given special clearance Protecting our customers accounts is our top priority, and we have robust measures in place to identify and verify a customer when they call. We have reached out to Miss Chademunhu to implement a verification process that will identify her more quickly

in the future.

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